Emergency Water Damage Service

Timing is imperative

The Carpet Chemist is on call for your emergency water damage restoration needs 24/7 365 days a year, with truck loads of dehumidifiers, air movers and air scrubbers if need be. If your home or office has a water leak and you need to get the carpet dry, the best thing you can do is call us right away to prevent carpet backing delamination, mold and mildew growth, and sour musty odors from mold that give you severe headaches or make it hard to breathe.water-extraction-louisville-kentucky

Safer. Drier. Faster

The faster you call us, the faster we can get your home back to normal. We utilize extremely powerful vacuums mounted on our trucks that are able to remove hundreds of gallons of water per hour. Even if you have a small section of damp carpeting, if not dry within 72 hours, it can start to do permanent damage to your carpets and even affect your health. Water extraction is the most crucial part of the drying process.

Same day water extraction service available from The Carpet Chemist. We respond immediately and arrive in under 2 hours in most cases. Call (800) 515-1342

Our 5 step drying process works

What to expect when we arrive

  • Water Extraction.  Please move any furniture that you can so we may begin our water extraction process from the carpet, padding and sub-floor.
  • Padding Removal.  Carpet padding is essentially a giant sponge that makes walking on your carpet more comfortable. Once the padding is affected by water or sewage backup, the damp area of padding must be pulled and discarded appropriately.
  • Mold/Mildew Treatment. Immediately after the water has been extracted and the affected padding removed, we will treat the sub-flooring, back of the carpet and top of the carpet with a mold.mildew preventative/eradicator.
  • Air Movers. Now that the water has been thoroughly extracted, wet padding discarded, and the damp areas treated, it’s all about drying it out with industrial air movers. The industry standard that all air movers must be running constantly for a minimum of 72 hours.
  • Dehumidifiers.  There will be moisture in the air when a water damage occurs. We will leave at least 1 industrial dehumidifier in the affected area for no less than 72 hours per the IICRC guidelines. This will draw the moisture out of the air and the liquid will be disposed of down a drain.
  • Re-installation and Cleaning.  After 3 days, we will return to reinstall the new padding, restretch the carpet and clean and sanitize the carpet that was affected, as long as the moisture readings dictate it is safe to do so.

Burst water pipes

Water damage restoration service

It seems nearly every Winter in Louisville, KY we receive a slew of calls from home owners and property management companies who are in a panic due to burst pipes. Is there anything worse than waking up in the middle of the night with the sound of water spraying all over your house, creating a flood in the middle of winter? Not to worry. The Carpet Chemist will come out within 1 hour of your call, during the day or in the middle of the night, to suck up the water with our powerful truck-mounted flood extraction units. We will arrive with an arsenal of industrial air movers, dehumidifiers, air scrubbers and decontaminates that will dry your home out quickly, so you can get your life back to normal.leaky-pipes-louisville-kentucky

Emergency Water Damage

What to do in this situation

Don’t panic. Instead, find the main water shut off valve. If you don’t know where the main water shut off valve is, or can’t reach it, call a plumbing company. Most plumbing companies will have a few staff members on call in case of emergencies such as burst pipes. Getting the water to stop pouring out of the hole in the pipe is the most important thing you can do. Don’t bother laying towels down on the carpet. This does no good. Chances are the water has already seeped down into the padding anyway. Once the water has stopped flowing, call The Carpet Chemist to come out and get things dried out and back to normal as quickly as possible.

Here to help

Our friendly staff will help you every step of the way through the entire process. There’s no worse feeling than having water destroy your personal belongings, then having a bunch of intrusive and inattentive workers invade your personal sanctuary. The Carpet Chemist will give you a courtesy call to let you know our exact arrival time, so you’re not left anxiously wondering if anyone will even show up.

What to expect from The Carpet Chemist emergency water extraction team

Once we arrive, we will introduce every technician and explain each task that they will be doing, then ask for permission to begin work. Each uniformed technician will have a visible name tag, just in case you have any questions for any of our team members at any time. Our team will begin extracting water immediately upon your written approval, making sure to protect every bit of your home including your flooring, furniture and personal items. The Carpet Chemist water extraction team guarantees to take the best possible care of your personal belongings, as well as sitting down with you to go over a step by step plan, so you aren’t left wondering what’s next.

The Carpet Chemist has a solution to your water damage needs, no matter how large or small. In case of a water damage emergency give us a call (800) 515-1342.

Contact Carpet Chemist 24/7

Day or night, we’re here for you!

If your carpet is flooded, Carpet Chemist can help. During a comprehensive, on-site consultation, we’ll provide upfront estimates for water extraction, carpet repair, cleaning, re-stretching, and more. Call (800) 515-1342 to speak with our emergency water extraction specialists. To inquire online, click here.
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